Frequently Asked Questions

What courier do you use for deliveries?

We are using DHL – TNT Express
Goldcar Keys reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

How long will it take to get my package?

We usually arrange delivery within 1-3 business days (except holidays and national days).

How do I track my order?

Yes, you can as we will provide you URL with tracking number, you can also track your order with your Order ID and Billing email in Track Your Order. All our shipping couriers provide tracking.

Is it safe to order and pay online?

All credit/debit card details and personally identifiable information are stored, and the information will NOT be sold, shared, rented or leased to third parties.
If you pay for our products or services on our website, the information you are asked to submit will be transmitted directly to our payment provider via a secure link.

How do I return an item?

For information on returning an item, please click here Refund & Cancellation Policy

How long will it be before I get a refund?

We will refund your money directly after received back the products and we can send you replacement or the correct one in case of wrong supplied.

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